MODV 0227: Coaching Your Employees
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Course Description
Features
Topic Highlights
Instructor
COURSE DESCRIPTION
Building positive connections, enhancing emotional intelligence, and transforming interpersonal skills will boost your bottom line in many ways. You will retain employees and customers, improve morale, get things done, build better teams, improve customer service, enhance communication, increase job satisfaction, and get customers and co-workers singing your praises. This program is tailored to meet your challenges.
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FEATURES
Participants in this full day seminar will receive a copy of the book Get Along with Anyone, Anytime, Anywhere by Arnold Sanow.
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TOPIC HIGHLIGHTS
- How to build cooperation, likability, and trust
- Ways to build a positive, productive, and profitable work environment
- How to increase your “social IQ” to build relationships with co-workers
- Strategies to become totally customer oriented (internal and external)
- Techniques to boost “emotional intelligence”
- Solutions to enhance working relationships and teamwork
- 17 specific ways to get along
- Three guidelines to boost everyone’s attitude
- Step-by-step guidelines for giving feedback in a positive manner
- How to say “NO” in a nice way
- How to communicate in a clear, concise manner
- 12 ways to become an active listener
- Four ways to avoid misunderstandings
- 15 ways to become more memorable
- Real life communication do’s and don’ts
- How to overcome actions that create adversarial relationships
- Solutions to banish incivility, rudeness, and bullying in the workplace
- Understanding your communication style and how to adapt it to influence others
- How to use body language to get an almost “unfair advantage”
- Methods to disagree without being disagreeable
- Solutions for controlling anger
- How to eliminate negativity
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| Onsite Opportunity |
This program is designed to be delivered at your work site through contractual
arrangements.
The Office of Continuing Professional Education specializes in customized approaches to training solutions.
Our methodology uses a variety of resources and will be based on a shared understanding of your
organization's needs to establish a learning partnership. We routinely conduct a pre-course assessment
prior to the first class meeting to ensure that expectations are met from the beginning. Evaluation feedback
is reviewed and is reported to you to assist with your future planning.
Call 703-993-4800 for more information about how you can bring this exciting program to your organization! |
| CEUs |
CPE credit or CEUs may be awarded for this course. |
| Contact Info. |
Herndon Training Center at CIT
Online contact form
Address:
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George Mason University
Office of Continuing Professional Education |
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2214 Rock Hill Road, Suite 400 |
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Herndon, VA 20170-4213 |
Telephone: 703-993-4800
Fax: 703-993-4811 |
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Arnold Sanow, MBA, CSP (Certified Speaking Professional) is a speaker, seminar leader, facilitator, and coach. As president of The Business Source, Inc. since 1985, he works with clients to provide them with the tools, techniques, and solutions to improve and maximize individual and organizational performance to promote a more positive, productive, and profitable organization.
His customized presentations are information-packed, interactive, fast-paced, energetic, motivational, fun, and "non-boring." However, most of all, Arnold’s sessions contain solid "how to" information that can be used immediately.
Arnold’s topics focus on people skills, teambuilding, leadership, communication, getting along, persuasion, customer service, presentation skills, and sales.
He is the author/co-author of five books including Get Along with Anyone, Anytime, Anywhere ... 8 keys to creating enduring connections with customers, co-workers ... even kids.
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