This course focuses on the skills needed to plan and evaluate performance. Participants become more effective in discussing goals, objectives, and expected performance with employees throughout the year. It discusses the complete performance cycle and gives a communication model for giving both positive and corrective feedback. Guidelines are presented for checking potential rating errors, conducting a productive appraisal, and using an individual development plan when appropriate.

FEATURES

No prerequisite or advanced preparation is required.

TOPIC HIGHLIGHTS

At the end of this course, participants will be able to:

• Describe the performance management process and cycle.
• List methods to monitor and measure performance throughout the year.
• Give examples of positive and corrective performance feedback.
• Describe a communication model and the importance of non-verbal cues.
• Demonstrate active listening.
• Design individual development plans to identify areas of performance to strengthen and opportunities for growth.
• Lead an effective performance appraisal.

WHO SHOULD ATTEND

Ann H. Wolfe

Back to top