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TOPIC HIGHLIGHTS

1. Exploring the World of Travel
1. Travel and the Travel Profession
2. Using Technology
3. Geography and International Travel
2. The Travel Product
1. Air Travel
2. Ground Travel
3. Accommodations
4. Cruises
5. Tours
3. Sales and Marketing
1. Marketing
2. Making a Sale
3. Specialized Sales
4. The Travel Workplace
1. Communications
2. Money Matters
3. Home-Based Agents
4. Finding a Job
5. Building a Career
5. Computer Reservation Systems

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CERTIFICATE REQUIREMENTS

A 70% or better must be achieved in order to receive a Certificate of Completion.

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COURSE OBJECTIVES

By completing this course the student will:

• Learn the basic history and future of the travel industry.
• Learn to identify the various types of travelers and match them to the correct travel products.
• Learn how airline computer reservation systems operate.
• Learn the basics of travel geography.
• Learn how domestic and international airfares are determined.
• Learn the proper documentation needed to travel internationally and how to obtain it.
• Study how the ground transportation system works including rail, cars, and bus tours.
• Learn how hotels are rated, priced, as well as the different between a hotel and a resort.
• Learn about cruises - how to read and understand brochures, match the client to the proper ship, and explain the value of cruising.
• Learn the various types of tours from escorted to independent.
• Learn about marketing.
• Learn the basic formats used by the airlines to book flights, price tickets, build the passenger name record (PNR).
• Learn how to change or cancel records.
• Learn how to book cars and hotels in the reservation system.

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PDF BROCHURE

Please click here to download the PDF brochure for the Gatlin online courses offered by OCPE.

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WHO SHOULD ATTEND

There are no specific prerequisites for this course. This course is intended for professionals who want to enhance their travel industry knowledge or for individuals who want to jump-start their career in the travel industry.

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Jo DuBiel is a Certified Travel Consultant with over twenty four years experience in the travel industry and is a part-time George Mason University, OCPE, Gatlin instructor.

A graduate of the Institute of Certified Travel Consultants (ICTA) in Wellesley, Massachusetts, Jo has been a travel consultant for her entire career as well as the Owner and Manager of Stonehenge Travel agency for eight years, and a manager of one of the oldest travel agencies in the United States, founded in 1873. Jo has been a travel instructor for over sixteen years (Johnson and Wales University, the Hall Institute, Roger Williams University, Gatlin Education), both in the classroom and on the Internet.

Her travel experience and knowledge in handling both individuals and groups has proved invaluable to her clients and those working with her.

"In this competitive travel environment it is essential that good agents and travel industry personnel understand the importance of never knowing too much.the world is changing so quickly that keeping oneself informed and becoming a specialist in your field is more important than ever to stay ahead of the competition and be successful." --Jo DuBiel, CTC

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1. How do I register for a Gatlin online course?

Please contact our office on the Fairfax campus in Northern Virginia (NOVA) or call 703-993-2113. Click here for more information or to download a copy of the registration form.

2. How much do Gatlin online courses cost?

To view the prices for all Gatlin courses that are offered by George Mason University, please click here.

3. Why do I have to take Gatlin courses through a participating school?

Gatlin does not offer courses directly to the public. They partner with major colleges and universities to offer their programs.

4. Do I have to travel to register for or to attend a Gatlin online course?

All Gatlin courses are delivered entirely online, you do not have to go to a class or travel to a school. If you are unable to visit our office on the Fairfax campus in Northern Virginia (NOVA), please contact us at 703-993-2113 or click here for more information or to register for a course.

5. How long does it take to complete a Gatlin course?

All of our Gatlin courses are asynchronous. You can start and finish the course at your own pace. Most courses are designed to be completed within 180 days. You may request an extension if you think you will need more time to complete a course (fees may apply). Please contact us at 703-993-2113 or click here if you have any questions or if you would like to register for a course.

6. Do I have to buy additional materials?

Please refer to the green Included Materials box located on the upper right hand side of this page. If materials are included in this course, they will be shipped by Gatlin to you via UPS ground service after you have registered for a course.

7. Can I get financial aid for Gatlin courses?

Gatlin courses are non-credit and therefore are not eligible for Federal Student Aid. However there are a number of loan programs that can be used to fund your course. Click here to view a list of these options or call 703-993-2113 for more information. Gatlin also provides a loan opportunity for students (www.collegeloanapplication.com).

8. What happens when I complete the course?

If you obtain a final passing grade of 70% or greater in a course, we will award you a George Mason University certificate of completion.

9. Who will be my instructor?

Each student is paired up with a facilitator for one-on-one interaction. The facilitator will be available (by e-mail) to answer any questions you may have and to provide feedback on your performance. Facilitators are all successful working professionals in the fields in which they teach.

10. What are the system requirements in order to take an online course?

Please see the "PC requirements" section listed for individual courses.

11. When can I start the course?

Registrations are rolling. Please send us your registration form at the time you wish to start your course. Registrations take five to seven business days to process.

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