The most significant effect of the "Reengineering Revolution" was the awareness of the process it generated for business leaders in all industries. All business systems, including yours, are composed of interdependent processes. By identifying core processes and freeing them from unneeded bureaucracy and hierarchy, organizations experienced dramatic leaps in their levels of quality, speed, and profitability.

Unfortunately, one-time improvements do not guarantee long-term success. Processes become ineffective or obsolete without on-going control, improvement, and innovation. In other words, you need new tools to manage your business system.

This practical, how-to-do-it course will arm you with a suite of tools and methods to control, optimize, and innovate the processes that drive your business system. Maximizing Process Performance will enable you to maintain and build you company's competitive edge through superior quality, productivity, and financial performance.

The advanced skills delivered in this course will focus on in-depth knowledge and skills, which can be applied to a broad range of applications in manufacturing, service, health care, and public sector organizations. Although there are no prerequisites for this seminar, it is intended for those who have a working knowledge of the basics of process management.

Your organization may participate in individual courses or enroll in the entire series. Contact us for specific certificate requirements.

Core Courses:
Process Mapping
Achieving Six Sigma Performance
Using the Balanced Scorecard
The Emerging Role of the Process Manager


Elective Course
Facilitating High-Performance Teams

TOPIC HIGHLIGHTS

• Understanding the Process Life Cycle
• Understanding how processes interact in your company's business system
• Managing Processes: The Pursuit of Stability
• Improving productivity by improving your system
• Delivering consistent quality by using statistical process control (SPC) to monitor and respond to process problems
• Using correlation analysis to identify and eliminate the root causes of process problems
• Analyzing your process S-curve to determine if your processes are performing at peak capability
• Identifying processes that need to be reengineered (and those that don't!)
• Fail-safing your system via failure mode and effects analysis (FMEA)

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WHO SHOULD ATTEND

• President, vice-president, COO, or senior executive
• Mid- or upper-level manager of administration, operations, or manufacturing
• Director or coordinator of TQM, CQI of team-based improvement
• Member of a process reengineering team actively involved in your organization's quality efforts.

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Your organization can arrange to have these courses scheduled individually or as a series providing the opportunity for individuals to earn a George Mason University Certificate of Completion. This program can be scheduled at your site (or other location), at your convenience through contractual arrangements. Contact us at 703-993-4800 to discuss your organization's onsite training needs.